Faq
   
1. What is wash and fold service?
2. What services does Valet Express offer?
3. Where is Valet Express service?
4. How much does pickup and delivery cost?
5. How long does it take?
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1. What is wash and fold service?
A.
This is a laundering service for personal garments and household items. We wash everything in superior detergent, dry and fold all items that are normally done at home in the washer and dryer. All pieces are returned ready to be used.
 
We provide a bag for your laundry items. We pick up the bag at your home or office and return your laundered clothes folded and ready to use. This is a wonderful service for busy people, those without a washer and dryer, condominium and apartment dwellers, those living in temporary accommodations and people who find this task just too difficult.
 
2. What services does Valet Express offer?
A.
Valet express is a full service company capable of handling a wide range of garments and household items that require dry cleaning or laundering. We take care of the cleaning of suede and leather garments, all types of window coverings, rugs and carpets and the cleaning and preservation of wedding gowns. Personal laundry wash/dry/fold service is available. Minor repairs and broken and missing button replacements are complimentary. Skilled seamstress and tailoring services are available.
 
3. Where is Valet Express service?
A. Pickup and delivery is throughout the GTA and surrounding areas.  Our Valet Express vehicle will pick up and deliver to homes, restaurants, car dealerships, offices, etc.
 
4. How much does pickup and delivery cost?
A.

There is no charge for pick-up and delivery!  When using our service we have a minimum order value of $30.00.

 
5. How long does it take?
A. Typically an order with Valet Express will be picked up and dropped off within 1-2 business days, pending weather conditions.
 
6. What if I am not home for pick up or delivery?
A. Valet Express will provide you with a free, water-resistant fabric laundry bag to leave for the driver. There is no need for anyone to be home for either pick up or delivery. A Valet Express staff member will be glad to make arrangements with you.
 
7. Does Valet Express offer office delivery?
A. Yes!  Bags can be picked up and delivered at a location of your choice. Cleaned items will be returned to the same location. There is absolutely no business interruption.
 
8. What are the payment options with valet Express?
A. Valet Express offers 2 great ways for you to pay. We accept cash or cheque upon delivery.
 
9. When should I use Valet Express?
A. You may use Valet Express when it is convenient for you. Some customers use our service weekly, bi-weekly or only occasionally.
 
10. How do I place my orders?
A. There are 2 simple ways to order with Valet Express. You can either call us at : 647 889 6864, simply email us your order, or fill out the online order form.
 
11. Do I have to tip your delivery driver?
  No, it is not required.
 
12. How do I inform you of any special instructions?
A. All you have to do is leave a note with your garment and we’ll do the rest.
 
13. Why Choose Us Over Our Competitors & How To Choose The Right Dry Cleaner For Your Needs….
A. There are two common mistakes people make when choosing a Dry Cleaner. Here they are, along with suggestions on how to avoid them:
  #1: All dry cleaners do the same quality of work
  Not True. Spot and stain removal is as much art as it is a science.
 
Different cleaners use spot removal technicians with varying expertise and training. Unfortunately, a poorly trained technician may not recognize the cause of the stain, or the proper spot removal solution to use for that fabric, resulting in a spot that becomes permanent. And an expensive garment has been ruined.
 
That’s why we use only highly skilled spot removal technicians who receive constant training to stay on top of the latest spot removal breakthroughs.
 
If you want your clothes to come out bright, odour free, and the same color they were when you bought them, be sure to ask your dry cleaner how often they test and purify their cleaning solution. Solvent that isn’t frequently purified is very harsh and destroys the fibres in your garments, shortening their life. It also causes your white shirts and garments to turn grey. The damage is Irreversible!
 
At Valet Express, our state of the art equipment continuously purifies and filters the cleaning solution. This also ensures your clothes come out bright, smelling fresh and odour free.
  #2: Thinking the dry cleaner that offers the lowest prices is the company you should use
  Maybe…but not necessarily. Her are several points to consider:
 
First, when a company advertises low prices , you must ask yourself if something is being left out , or a short cut is being taken.
 
Believe it or not, some dry cleaners do not add soap or detergent to their cleaning solution, because it is very expensive. This leaves a harsh feel to your clothes.
 
Another thing some dry cleaners skip is sizing and fabric conditioners. Without these expensive additives, your clothes look dingy, drab and limp, instead of having the bright, crisp look that people expect from a quality cleaner.
   
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